Contact us
In the app: open Earnly, go to Profile and tap Contact support. This is the fastest route, because the chat is linked to your account and we can look at it straight away. We usually reply within 24 hours.
By email: support@blmapp.se
If you write by email, send it from the address linked to your Earnly account if you have one, and tell us which phone you use (iPhone or Android), so we can find your account.
Common questions
Coins from an offer or survey have not arrived
Offers and surveys are credited only after the partner that runs them confirms completion, and some partners take longer than others. If the coins are still missing, contact us in the app and include the name of the offer or survey and the date.
When will my withdrawal arrive?
Withdrawal requests are reviewed and processed within a maximum of 2 days. In Sweden payouts are sent by Swish or PayPal; elsewhere by PayPal or as a gift code, depending on your country. We may ask for identity verification before a payout, as described in our Terms of Service.
How do I delete my account?
In the app: Profile → Delete account, then confirm twice. Your account is deleted immediately and you are signed out. No email or form is needed. More detail: Your data (iPhone) · Your data (Android).
Privacy Policy and Terms
- iPhone app: Privacy Policy · Terms of Service
- Android app: Privacy Policy · Terms of Service